Dashboard

Top Performing Teams

Alpha

Lead: John Doe

Performance: 92%

Beta

Lead: Jane Smith

Performance: 89%

Gamma

Lead: David Lee

Performance: 96%

Delta

Lead: Sophia

Performance: 83%

Epsilon

Lead: Ali

Performance: 81%

Delta

Lead: Shahzaib

Performance: 45%

Epsilon

Lead: Ayesha

Performance: 76%

Epsilon

Lead: Zain

Performance: 66%

Number of Calls
17,056
Total Calls
Avg Scores
79.02%
Avg Call Time
4.61 Minutes
83%
Top Performer
Shahvez Hassan
54%
Low Performer
Ahmed Hanif
Areas of Improvement
Areas of Excellence
CSRs are unable to fully answer the customers' questions
4.29%
CSRs are failing to provide a polite and appropriate response
93.22%
CSRs do not consistently demonstrate compassion
98.24%
CSRs are not verifying the patient's identity before discussion
98.43%
Call VolumeAvg. Call MinsActive AgentSatisfaction ScoreCall per Agent
MTD00000
Last 30 days17,0564.608963.49191.64
Last week00000
Today00000
More Details
17,056
Total Calls
More Details
AgentTeamYearCallsAvg. MinsSatisfaction
John DoeAlpha20251204.592%
Jane SmithBeta2025983.888%
Ali KhanAlpha20241345.195%
Ali KhanGamma20251104.890%
Sara LeeDelta20231124.290%
Michael ChenEpsilon2025873.985%
Ayesha NoorAlpha20241455.397%
David SmithBeta2025102491%
Fatima AliGamma2023763.683%
Omar RazaDelta20241214.489%
Emily BrownEpsilon20251094.190%
Hassan RiazAlpha2025133592%
Sophia MalikBeta2023993.787%